Concierge FAQ
How discreet is the packaging?
Your privacy is paramount. All orders ship in plain brown boxes or neutral mailers with no mention of ZILIZ on the exterior. The return address is also neutral.
Are your materials body-safe?
Yes. We only use medical-grade, non-porous materials like platinum-cured silicone, borosilicate glass, and surgical steel. All products are phthalate-free and hypoallergenic.
When will my order arrive?
Orders are dispatched within 24 hours. Domestic orders typically arrive within 2-5 business days, while international shipping takes 5-10 business days.