Hygiene & Returns
Safety-First Policy
Due to the intimate nature of our products and the highest health and safety standards, we cannot accept returns on items once the original factory seal has been compromised. This ensures that every product you receive from ZILIZ is guaranteed brand-new and pristine.
Defective Guarantee
Every ZILIZ device is backed by our comprehensive 1-Year Manufacturer Warranty. If your item arrives defective or fails under normal use, our concierge team will arrange a swift, discreet replacement at no cost to you.
30-Day Sealed Returns
If you change your mind, you may return any item in its original, unopened, and factory-sealed packaging within 30 days of delivery for a full refund or store credit.